Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Introduction

This is the Privacy Notice for Solitiv Finance Ltd referred to as "Solitiv", “company” "we", "us" or "our" in this document.

By using our website and platform, you’re confirming that you accept our Privacy Policy. If you disagree with any part of it, please stop using our site and services.

We will always process any Personal Data about you in compliance with applicable data protection laws (including the retained General Data Protection Regulation (EU) 2016/679 (“UK GDPR”) and the UK Data Protection Act 2018 (“DPA”).

We will amend this Privacy Policy from time to time to comply with applicable laws and regulations or to meet our changing business requirements. You are encouraged to periodically review this page for the latest information on our privacy practices and amendments to our Privacy Policy but if we make changes that we consider to be important or that affect your rights we will let you know.

Contact details

Post: 27 Old Gloucester Street, LONDON, WC1N 3AX, GB

Telephone: (+33) 6 48 89 53 22

Email: team@solitiv.co.uk

What information we collect, use, and why

We collect and store the following information:

  • Names and contact details

  • Addresses

  • Date of birth

  • Occupation

  • Family status

  • Financial data

  • Immigration status

  • Credit reference information

  • Identification documents

  • Information provided by you through forms on our website

  • Website user information & usage data (including user journeys and cookie tracking)

We use the information mentioned above:

  • To provide and maintain our Service & Product, including to monitor the usage of our Service and Product.

  • To contact you: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage your requests: To attend and manage Your requests to Us.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here: https://ico.org.uk/for-the-public/getting-copies-of-your-information-subject-access-request/

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Your Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

Where we get personal information from

  • Directly from you – when you request a quote from us, in emails, letters, via online servicing (messengers, chat, chatbot, surveys), during phone calls

  • Personal data we collect using analytics tools to track website page content and activity

  • Publicly available sources

  • Credit reference agencies

  • Open banking providers

  • Fraud prevention services

How long we keep information

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Who we share information with

We may disclose any Personal Data we obtain under this Privacy Notice, for the purposes set out in this Privacy Notice, to:

  • Our business partners if it is deemed necessary for the performance of a contract you have entered into with us, for our legitimate interests or the legitimate interests of a third party

  • Service providers contracted to us in connection with our products, Website, or provision of information, products and services, such as providers of IT services, customer relationship management services, identity and ID verification services, and other financial service providers

  • Analytics and search engine providers that assist us in the improvement and optimisation of our website

  • Regulators and governmental authorities – to comply with legal requirements, we may need to share certain information, including your personal data.

We do not sell your personal information.

Data security measures

We take your data security seriously. We protect your personal data both during transmission and while stored on our IT systems using a range of robust technologies. Our security measures include firewalls, encrypted storage, antivirus software, host-based intrusion detection, and secure access controls – all designed to meet industry standards.

Access to your personal information is tightly controlled and limited only to those who need it to perform their duties. We also provide regular training to our team members to ensure your data is always handled securely.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 1st March 2025